Maybe it was getting old, or maybe the much-increased traffic from pandemic WFH caused problems, but for whatever reason our Spectrum-provided cable modem has been a problem. I’ve had to power cycle it a few times to clear slowdowns. Symptoms – speed tests dropped down to under 10 megabits, and on reboot would rebound to over 200. (We’re paying for 400/25 and seem to be provisioned for faster.)
Having seen similar problems before, I first narrowed the suspects down by power cycling the (apple) access point and (Mikrotic) backbone switch and (ER-4) router; none sufficed but a modem cycle did. I found the Spectrum supported modems page, did some research and bought the Netgear CM1000v2 direct from the manufacturer and installed it today.
Install was painless. I called Spectrum’s activation line (877-309-5869) and waited for a callback. The tech took the MAC address, waited patiently for the power, sent down an activation packet and waited for reboot and DHCP to the router. Easiest install I’ve ever had with any ISP!
Now things are back at line speed and I’m a lot happier. I’m spending hours a day on Zoom and BlueJeans and now Google Meet, so fast and reliable internet is rapidly becoming essential.
The CM1000v2 isn’t their fastest – they have ones that can gang 2 or 4 gigabit ports together. I decided not to bother, as 1G is the max available locally and going faster than that would cascade to needing a new router and possibly multipoint wireless. I’ll wait.
I considered the other supported modems, but the Arris ones ran hot and some had the problematic Intel Puma chipset; hard pass. Do your research if you’re thinking of buying an Arris SB8200 Rev 4 or Arris SBG8300.